Interpersonal Communication

Study:	Social Work - 2. semester
Code:	139597
ECTS:	4.0
Course coordinators:	prof. dr. sc. Branka Sladović-Franz izv. prof. dr. sc. Lucija Vejmelka
Lecturers:	prof. dr. sc. Branka Sladović-Franz - Experimental exercises izv. prof. dr. sc. Lucija Vejmelka - Experimental exercises

Literature:

Cartney, P.; Using video interviewing in the assessment of social work skills; British Journal of Social Work, 36 (2006), str. 827-844
Coover, G. Murphy, S.; he communicated self: Exploring the interaction between self and social context; Human communication research, 26 (2000), str. 125-147
Gable, S. Shean, G.; Perceived social competence and depression.; Journal of Social and Personal Relationships, 17 (2000), str. 139 - 150
King, S. H.; The structure of empathy in social work practice.; Journal of Human Behavior in the Social Environment, 21, (2011), str. 679-695
Lefevre, M., Tanner, K Luckock, B.; Developing social work students' communication skills with children and young people: A model for the qualifying level curriculum.; Child and Family Social Work, 13 (2008), str. 166-176
Mishna, F., Bogo, M., Root, J., Sawyer, J. Khoury-Kassabri, M.; "It just crept in": The digital age and implications for social work practice.; Clinical Social Work Journal, 40 (2012), str. 227-286
Richards, S; Ruch, G. Trevithick, P.; Communication Skills Training for Practice: the Ethical Dilemma for Social Work Education.; Social Work Education, 24(4) (2005), str. 409-422

Description:

Within the course students will gain knowledge about interpersonal communication and the significance of communication skills for social work. Students will develop skills of recognising patterns of communication, active listening, observation and speech, giving and receiving feedback, forming I-message and asking questions.
Study of theories of communication and skills related to dyadic communication and the variables which affect it, including roles of communication, gender, and rules in both personal and professional contexts. Significance of communication skills for social work. Verbal and nonverbal communication. Observation, listening and speaking .

* Basic communication skills in social work
* Speaking skills and listening skills
* Nonverbal communication
* The Johari Window model
* Communication barriers
* Contemporary topics on communication in social work: professional communication in the online environment, communication and gender, intercultural communication
* User approach - communication with specific groups of users

Cognitive Skills:

LEARNING OUTCOMES:

· Explain the definitions and axioms of communication, communication barriers, prejudices and characteristics of interpersonal communication

· Explain the conceptual model of skilled interpersonal communication and the importance of communication skills for social work·

Practical and Generic Skills:

LEARNING OUTCOMES:

· Demonstrate basic skills of professional communication given some specific needs of different groups of social work users

· Connect verbal and nonverbal communication and individual values, beliefs, opinions and ethics that influence different communication styles

Consultations schedule:

prof. dr. sc. Branka Sladović-Franz:
Mondays, 10-12
Location: Nazorova 51, room Nazorova 51, soba Nazorova 51, soba Nazorova 51, soba 22
prof. dr. sc. Branka Sladović-Franz:
Mondays, 10-12
Location: Nazorova 51, room Nazorova 51, soba Nazorova 51, soba Nazorova 51, soba 22

Lecturer in charge	Consultations	Location
prof. dr. sc. Branka Sladović-Franz	Mondays, 10-12	Nazorova 51, room Nazorova 51, soba Nazorova 51, soba Nazorova 51, soba 22
izv. prof. dr. sc. Lucija Vejmelka		Nazorova 51, room Nazorova 51, soba 2a

Lecturer	Consultations	Location
prof. dr. sc. Branka Sladović-Franz (Experimental exercises)	Mondays, 10-12	Nazorova 51, room Nazorova 51, soba Nazorova 51, soba Nazorova 51, soba 22
izv. prof. dr. sc. Lucija Vejmelka (Experimental exercises)		Nazorova 51, room Nazorova 51, soba 2a

Literature
Cartney, P.; Using video interviewing in the assessment of social work skills; British Journal of Social Work, 36 (2006), str. 827-844
Coover, G. Murphy, S.; he communicated self: Exploring the interaction between self and social context; Human communication research, 26 (2000), str. 125-147
Gable, S. Shean, G.; Perceived social competence and depression.; Journal of Social and Personal Relationships, 17 (2000), str. 139 - 150
King, S. H.; The structure of empathy in social work practice.; Journal of Human Behavior in the Social Environment, 21, (2011), str. 679-695
Lefevre, M., Tanner, K Luckock, B.; Developing social work students' communication skills with children and young people: A model for the qualifying level curriculum.; Child and Family Social Work, 13 (2008), str. 166-176
Mishna, F., Bogo, M., Root, J., Sawyer, J. Khoury-Kassabri, M.; "It just crept in": The digital age and implications for social work practice.; Clinical Social Work Journal, 40 (2012), str. 227-286
Richards, S; Ruch, G. Trevithick, P.; Communication Skills Training for Practice: the Ethical Dilemma for Social Work Education.; Social Work Education, 24(4) (2005), str. 409-422